Q1: Is my personal information safe when shopping on your online store?
A1: Absolutely! We prioritize the privacy and security of our customers. We use industry-standard encryption and implement strict security measures to protect your personal information.
Q2: What payment options do you accept?
A2: We accept major credit cards, such as Visa, Mastercard and American Express. Additionally, we also offer payment methods like PayPal, Apple Pay, Google Pay and Pay Now, Pay Later options for your convenience.
Q3: How discreet is the packaging when my order arrives?
A3: We understand the importance of discreet packaging. All our orders are shipped in plain, unmarked packaging without any logos or explicit content, ensuring your privacy.
Q4: Can I return or exchange items if they don't fit?
A4: Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate the process.
Q5: Are your products made of high-quality materials?
A5: Yes, we source our products from reputable manufacturers known for their commitment to quality. We strive to provide our customers with products that are safe, durable, and comfortable.
Q6: Do you offer plus-size lingerie options?
A6: Absolutely! We believe in inclusivity and cater to a wide range of body sizes. Our collection includes a variety of plus-size lingerie options to make everyone feel confident and beautiful.
Q7: Are the sex toys you sell body-safe?
A7: Yes, we prioritize the health and safety of our customers. Our sex toys are made from body-safe materials, such as medical-grade silicone, ABS plastic, and stainless steel.
Q8: How can I ensure the right fit for lingerie items?
A8: To find the perfect fit, we recommend checking our size chart, which provides measurements and guidance for each product. Additionally, our customer support team is available to assist you with any sizing questions.
Q9: Do you offer discreet billing on credit card statements?
A9: Yes, we understand the need for discretion. Your credit card statement will show a generic billing descriptor that does not reveal the nature of your purchase.
Q10: Are there age restrictions for purchasing products on your online store?
A10: Yes, you must be at least 18 years old (or the age of majority in your jurisdiction) to purchase adult products from our store. We comply with all applicable laws and regulations.
Q11: Can I track the shipping status of my order?
A11: Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment through our website or the designated courier's website.
Q12: Do you offer international shipping?
A12: Unfortunately not. Our products are distributed Australia wide only.
Q13: Are the prices displayed on your website inclusive of taxes?
A13: Yes, The prices displayed on our website do include taxes. You will not be charged any further tax during the checkout process.
Q14: How can I contact your customer support team?
A14: You can reach our customer support team by visiting the "Contact Us" page on our website. We provide multiple contact options, including email, live chat, and phone support during business hours.
Q15: Are there any discounts or promotions available?
A15: We regularly offer discounts and promotions. You can stay updated on our latest offers by signing up for our newsletter or following us on social media platforms.
Q16: Can I cancel my order after it has been placed?
A16: We aim to process and ship orders promptly. If you wish to cancel your order, please contact our customer support team as soon as possible. We will assist you in canceling the order if it hasn't been shipped yet.
Q17: Can I change the address on my order?
A17: Yes, if your order has not been processed, you can message us via our website to request a change of address, or you can call us during business hours
Q18: Are the product images on your website accurate representations of the actual items?
A18: We strive to provide accurate and detailed product images on our website. However, please note that colors and appearance may vary slightly due to differences in monitors and lighting conditions.
Q19: Can I receive product recommendations or personalized advice?
A19: Absolutely! Our customer support team is knowledgeable about our products and can provide recommendations based on your preferences and needs. Feel free to reach out to us for personalized assistance.
Q20: How long does it usually take for orders to be delivered?
A20: Delivery times depend on various factors such as your location and the shipping method chosen. Typically, orders are shipped the same day and can take up to 5 business days to reach you depending on your location and/or shipping method eg, standard or express.